We opened Terrio Automotive in 2004 with the goal of providing high quality automotive services and products at a reasonable rate. Our determination to provide the best in service and parts has set the stage for consistent growth over the years.

Since our beginnings, Terrio Automotive has added and changed many things in response to customer needs. What has not changed is our commitment to top quality at a reasonable price.

Our desire is to deliver a level of professionalism, courtesy and pride in our work that is unsurpassed in the automotive service industry.

We are open and honest with our customers. If there is anything we can do to assist you in understanding the work we propose to do or the costs involved, please ask us.

When you bring your car to us with a problem, we look for the exact cause. In recommending service, our only goal is to repair what is necessary for the safety, performance, comfort and reliability of your vehicle.

We will provide a complete estimate of all the work we determine is necessary to properly service your car when it is brought to us. Should any unforeseen problems develop requiring additional expense or additional time in our shop, we will contact you with a detailed estimate before proceeding with the work.

Our Invoice to you will clearly show all costs for parts and labor required to service your vehicle. We will clearly show any future work needed that is currently known.

We want you to know exactly what parts have been replaced in servicing your car. We will return or hold old parts when requested to do so on the work order. Large or dirty parts will be held for 24 hours in the shop for your inspection. When we use rebuilt parts that require a core exchange, we will hold the core for your inspection, if possible.

We use only parts of known and proven good quality.

If any part of the work we are doing is subcontracted, we will let you know upfront. We stand behind all subcontracted work.

If you have a complaint with any part of our work, we ask you to bring it to our attention. We will try to settle any dispute in a fair and equitable manner.

All major repairs that require follow-up servicing will have a written guarantee listing all such servicing.

We want your experience with us to be a pleasant one. We ask only for prompt payment and an opportunity to be of service to you in the future. Please let us know if there is anything we can do to be of further service to you.

We take great pride in our work and want the results to be to your satisfaction. For that reason, each of our technicians abides by a Code of Ethics that assures all work will be done in the most professional and ethical manner possible.

As a professional, working to uphold and advance excellence in the industry, I will:

• Continuously advance my skills and knowledge in order to provide the highest quality service
• Serve the public need for environmentally responsible, safe, and efficient vehicles
• Actively communicate and cooperate with other industry professionals
• Demonstrate professionalism and excellence in everything I do
• Be truthful in all communications
• Treat all people with respect and dignity
• Encourage and demonstrate high ethics and performance in my industry
• Continually deliver high levels of customer service
• Exercise professional and ethical judgment in all recommendations of repair and service
• Exercise professional and ethical practices in the performance of all repair and service operations
• Assure that every customer receives full value for all contracted services